Tourism and Guest House Management Courses

Tourism and guest house courses will equip you with the skills and knowledge of how to run and manage tourism facilities. They lead to a rewarding career.

Our Tourism And Guest Management Courses

Tourism Management Courses

Tourism Management: Certificate Course

Tourism Management equips students with skills and knowledge to run and manage tourism establishments. With this course you will become an expert in the field.
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Tourism Management Courses

Tourism Management Short Course

Tourism Management equips students with skills and knowledge to run and manage tourism establishments. With this course, you will become an expert in the field.
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Tourism Management Courses

Tourism Management Comprehensive Course

Tourism Management equips students with skills and knowledge to run and manage tourism establishments. With this course you will become an expert in the field.
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Guesthouse Management Courses-01

Guest House Management Short Course

Our Guest House Management: Short Course will give you the necessary skills you need to work as a Guest House Manager or start your own ...
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Guesthouse Management Courses-01

Guest House Management Comprehensive Course

uest house comprehensive management course equips students with the skills and knowledge to run and manage a guest house. With it, you can also work ...
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Guesthouse Management Courses-01

Guest House Management Certificate Course

A Guest House Management course equips students with the skills and knowledge on how to run and manage a guest house at a professional level.
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Tourism and Guest Management Short Courses equip students with the skills and knowledge of how Tourism and Guest Management functions are all about in the hospitality industry. Students will get to understand what Tourism and Guest management are.

Tourism Management: Short Course

Programme Type: Provider Programme
Award Issued By: Skills Academy 
Accredited By: Not Applicable
Qualification Title: Tourism Management: Short Courses
Qualification Type: Certificate
Course Duration: 4 to 6 months

Entry Requirements

Course Subjects

  • Introduction to Business English
  • Tourism Management

Introduction to Business English

Here is what you will learn:

  • Verbal and non-verbal communication
  • Business language
  • Speaking skill
  • Writing skills
  • Reading skills

Tourism Management

Here is what you will learn:

  • Managing visitor attractions
  • Managing visitor transport
  • Managing visitor accommodation
  • Introduction to tourism
  • History of tourism

Tourism Management: Certificate Course

Programme Type: Provider Programme
Award Issued By: Skills Academy 
Accredited By: Not Applicable
Qualification Title: Tourism Management: Certificate Course
Qualification Type: Certificate
Course Duration: 8 to 12 months

Entry Requirements

Course Subjects

  • Introduction to Business English
  • Tourism Management
  • First Aid
  • Customer Satisfaction

Introduction to Business English

Here is what you will learn:

  • Verbal and non-verbal communication
  • Business language
  • Speaking skill
  • Writing skills
  • Reading skills

Tourism Management

Here is what you will learn:

  • Managing visitor attractions
  • Managing visitor transport
  • Managing visitor accommodation
  • Introduction to tourism
  • History of tourism

First Aid

Here is what you will learn:

  • Medical emergencies
  • Injury emergencies
  • Environmental emergencies
  • Basic of CPR (Cardiopulmonary Resuscitation)

Customer Satisfaction

Here is what you will learn:

  • Customer relations
  • Customer problem-solving
  • Customer feedback

Tourism Management: Comprehensive Course

Programme Type: Provider Programme
Award Issued By: Skills Academy 
Accredited By: Not Applicable
Qualification Title: Tourism Management: Comprehensive Course
Qualification Type: Certificate
Course Duration: 12 to 16 months

Entry Requirements

Course Subjects

  • Introduction to Business English
  • Tourism Management
  • First Aid
  • Customer Satisfaction
  • Tourism Management 2
  • Office Management

Introduction to Business English

Here is what you will learn:

  • Verbal and non-verbal communication
  • Business language
  • Speaking skill
  • Writing skills
  • Reading skills

Tourism Management

Here is what you will learn:

  • Managing visitor attractions
  • Managing visitor transport
  • Managing visitor accommodation
  • Introduction to tourism
  • History of tourism

First Aid

Here is what you will learn:

  • Medical emergencies
  • Injury emergencies
  • Environmental emergencies
  • Basic of CPR (Cardiopulmonary Resuscitation)

Customer Satisfaction

Here is what you will learn:

  • Customer relations
  • Customer problem-solving
  • Customer feedback

Tourism Management 2

Here is what you will learn:

  • Tourism as a business
  • Finances in tourism
  • Responsibility in tourism as a business
  • Tourism marketing

Office Management

Here is what you will learn:

  • Managing a tourism office
  • Improving tourism office productivity
  • Office dress code
  • Office rules and regulations
  • Staffing
  • Labour relations
Tourism Management Comprehensive Course

Guest House Management: Short Course

Programme Type: Provider Programme
Award Type: Short Course in Guest House Management
Award Issued By: Skills Academy
Accredited By: Not Applicable
Course Duration: 4 – 8 months

Entry Requirements

Course Subjects

You only have to complete these (3) three subjects to get your Guest House Management: Short Course:

  • Face-to-Face Communication
  • Introduction to Business English
  • Introduction to Guest House Management

Face-To-Face Communication

Here is what you will learn:

  • How to communicate with people in person.
  • Verbal and non-verbal communication
  • Listening skills

Introduction to Business English

Here is what you will learn:

  • Verbal and non-verbal communication
  • Business language
  • Speaking skill
  • Writing skills
  • Reading skills

Introduction to Guest House Management

Here is what you will learn:

  • Market research
  • Industry research
  • Target market research

Guest House Management: Certificate Course

Programme Type: Provider Programme
Award Type: Certificate Course in Guest House Management
Award Issued By: Skills Academy
Accredited By: Not Applicable
Course Duration: 8 – 12 months

Entry Requirements

Course Subjects

  • Introduction to Business English
  • Face-to-Face Communication
  • Introduction to Guest House Management
  • Customer Care in the Guest House
  • First Aid Concepts

Face-To-Face Communication

Here is what you will learn:

  • How to communicate with people in person.
  • Verbal and non-verbal communication
  • Listening skills

Introduction to Business English

Here is what you will learn:

  • Verbal and non-verbal communication
  • Business language
  • Speaking skill
  • Writing skills
  • Reading skills

Introduction to Guest House Management

Here is what you will learn:

  • Market research
  • Industry research
  • Target market research

Customer Care in the Guest House

Here is what you will learn:

  • Reservations
  • Welcoming guests
  • Front office duties
  • Guest services
  • Health and hygiene

First Aid Concepts

Here is what you will learn:

  • Basic anatomy
  • Principles of First Aid
  • First Aid procedures

Guest House Management: Comprehensive Course

Programme Type: Provider Programme
Award Type: Comprehensive Course in Guest House Management
Award Issued By: Skills Academy
Accredited By: Not Applicable
Course Duration: 12 – 16 months

Entry Requirements

Course Subjects

  • Introduction to Business English
  • Face-to-Face Communication
  • Introduction to Guest House Management
  • Customer Care in the Guest House
  • First Aid Concepts
  • The Business Of Guest House Management
  • Starting and Owning Your Guest House

Face-To-Face Communication

Here is what you will learn:

  • How to communicate with people in person.
  • Verbal and non-verbal communication
  • Listening skills

Introduction to Business English

Here is what you will learn:

  • Verbal and non-verbal communication
  • Business language
  • Speaking skill
  • Writing skills
  • Reading skills

Introduction to Guest House Management

Here is what you will learn:

  • Market research
  • Industry research
  • Target market research

Customer Care in the Guest House

Here is what you will learn:

  • Reservations
  • Welcoming guests
  • Front office duties
  • Guest services
  • Health and hygiene

First Aid Concepts

Here is what you will learn:

  • Basic anatomy
  • Principles of First Aid
  • First Aid procedures

The Business Of Guest House Management

Here is what you will learn:

  • The Business plan
  • Land use regulations
  • Licenses and insurance
  • Quality assurance
  • Labour relations
  • Safety

Starting and Owning Your Guest House

Here is what you will learn:

  • Guest house plan and building
  • Service areas
  • Marketing your guest house
  • General management
  • Human resources function
  • Finances
Guest House Management Courses

NOTE: 

We run our Short Courses in partnership with Skills Academy. We provide Short Courses via Skills Academy. We are partner Colleges , and therefore we can offer Short Course through Skills Academy.

Tourism and Guest House Management courses are programmes of study that equips students with the skills and knowledge of the following:

  • The management of tourism products and services
  • How to manage a guest house

If you want to start a career in Tourism and Guest Management, the following Short Courses will give you a head start:

Here is why you should study these Short Courses;

  • They are affordable
  • They are of a short duration
  • They equip you with the specific skills and knowledge of the particular course
  • You can study by distance learning
  • The entry requirements for the Short Courses are flexible

The airline business falls under the Hospitality Industry. In South Africa, the national airline trains Flight Attendants. Here are the entry requirements if you want to train as a Flight Attendant:

  • You must have a  Matric
  • Be 18 years or older 
  • Be able to speak, read and write English
  • Be able to swim 
  • Be in possession of a valid Class 4 Medical Certificate

Yes, there is a Masters Degree in Tourism. Here are the various studies in Tourism: 

  1. Short Courses
  2. Tourism: NATED N4 National Certificate 
  3. Tourism: NATED N5 National Certificate 
  4. Tourism: NATED N6 National Certificate 
  5. Tourism: NATED N6 National Diploma
  6. BA in Tourism Management
  7. Masters in Tourism and Hospitality Management

Yes, Tourism and Guest Management is a good career.  Here is why you should consider a career in Tourism:

  • There are vast career choices
  • Learn about conservation
  • It is a global career
  • It is a growing industry
  • Tourism empowers communities

There Are Vast Career Choices

There are vast career choices in tourism spread across the different sectors of the industry. You will get to choose what you really feel will be the right career for you. Some careers in the Tourism industry are the following:

  • Travel Agent Consultant
  • Housekeeper
  • Tourist Guide
  • Casino Manager
  • Spa Manager 
  • Resort Manager
  • Chef
  • Waiter
  • Restaurant Manager
  • Tour Operator
  • Travel Blogger

Learn About Conservation

The hospitality industry is environmentally conscious. This means that the industry teaches employees how to conserve the environment. The majority of Tourists also like to visit establishments and destinations that are environmentally friendly. 

Remember, most tourist destinations depend on their natural environment to attract tourists.  Therefore, the conservation of the environment is of importance

It Is A Global Career

Tourism is a worldwide industry. This means that you are not confined to one region of a country, continent or world. You can work anywhere when you are in the tourism industry. This also means that there are opportunities for travelling. 

It Is A Growing Industry

Despite the setback brought about by COVID-19, tourism is still one of the fastest-growing industries in the world. According to the World Tourism Organisation (WTO), despite the pandemic, the industry grew by 4 percent in 2021.

Tourism Empowers Communities

In most destinations, tourism economically empowers communities. This is because tourism down industries are run by locals. For example, locals may supply fruit and vegetables to a local hotel or arts and crafts sold to tourists are sourced from locals.

If you want to study a Tourism and Guest Management Short Course, here is what you need to do:

  • Contact one of our course experts to register
  • Within 5 – 7 days of registering at Matric College will receive textbooks and study notes by courier
  • Make a study timetable
  • Attempt the first attempt assignment and more thereafter
  • Contact your tutor if you are having any problems
  • Contact our Student Support Services if you want to discuss anything concerning your course
  • Get your Course Completion Certificate

The subjects that you will study for the Tourism and Guest Management Short Courses do not include Maths nor is it a requirement for studying the Short Courses, however, you must bear in mind that whatever career you choose in the Hospitality Industry you may be required to do the ordinary Maths of adding, subtracting and multiplying.

Any course can be as easy or as hard as you make. It is all up to you. Here are a few tips for you to make the Short Courses as easy as they can be: 

  • Make a study timetable
  • Stick to your study timetable
  • Make sure that there are distractions where you study
  • Complete and submit your assignments in time 
  • Contact your tutors if you are struggling
  • Complete your Short Courses
  • Get your Course completion Certificate

Here are some of the careers in tourism by sector:

TOURISM SECTORCAREERS
Travel Agent
  • Travel Counsellor
  • Travel Agency Manager
  • Small Business Owner / Operator
  • Tour Operator
  • Tour Director
  • Reservations Sales Agent
  • Local Tour Guide
Hotel
  • Front Desk Clerks
  • Porters
  • Concierges
  • Housekeepers
  • Room Service Attendant
  • Waiter / Waitress
  • Chef 
  • Kitchen Staff
  • Front Desk Supervisor
  • Kitchen Manager
  • Restaurant Manager
  • Executive Chef
  • Event Planner
  • Hotel Manager
Airline
  • Airline Ticket Agent
  • Reservation Service Agent
  • Passenger Service Agent
  • Baggage Handler
  • Flight / Cabin Attendant

A Tour Operator comes up with an idea of a holiday package,  the services required and the itinerary. The Tour operator can sell this package directly to the consumer or through a Travel Agent. These services may include the following:

  • Accommodation
  • Transport 
  • Guides
  • Tour leaders
  • Activities 

A Travel Agent sells a holiday package originated by a Tour Operator. However, nowadays, there are some Travel agents who are now coming up with their own holiday packages.

A Travel Agent sells tourism products and services to consumers. Here are some of the products and services that a travel agent sells:

  • Tours
  • Vehicle rentals
  • Airline tickets
  • Travel insurance
  • Lodgings

A tourism package is a holiday package that has been put together by a Tour Operator. The package also includes the duration of the holiday. The tour package can include the following:

  • Airport transfer
  • Accommodation 
  • Food
  • Activities
  • Hotel transfers

Here are the benefits that Tourism brings:

  • Boosts the local economy
  • Promotes conservation
  • Creates work opportunities
  • Economically empowers local communities
  • Learn different cultures
  • Read About Jobs Related to Tourism – This will give you an idea of the type of jobs and the duties in the field
  • Evaluate Your Qualification and Skills – If you do not have a qualification yet, you can start with Tourism short courses offered at Matric College
  • Consider the Trend of the Industry at the Moment – Find out what the trend in the industry is like
  • Consider Your Passion – be passionate about tourism
  • Apply for an entry-level job

No, our Tourism short courses do not have a Board Exam. You will be assessed on the assignment that you complete. To be awarded your Certificate, you need to pass at least 50% of all your assignments.

A private tour is an itinerary run exclusively for you and your family and friends. On a private tour, everyone on that tour is someone that you know. In most cases, you plan as a group and come up with dates and the places that you want to visit.

An inclusive tour is usually a journey by air that is organised by a tour operator. It can include one or several trips by air and return. It includes arranged transportation, accommodation and excursions.

Guest house Management is overseeing all the duties within a guest house.  Here are the functions of Guest house Management.  

  • Managing staff
  • Making sure booking systems are in place and working
  • Managing budgets
  • Making sure that guest house is properly maintained, 
  • Buying supplies 
  • Hiring maintenance staff

International Tourism is tourism that crosses national borders. This means that any travel that is not within one’s country of origin is international tourism. Travel within one’s country is not international tourism but national tourism.

Here are some of the qualities of a Guest House Manager:

  • Good communicator
  • Understanding clients
  • Knowledgeable about his/her trade
  • Be responsible
  • Be efficient
  • Discreet and organised
  • Have good time management

The duties of the two can distinguish their differences. Here are the duties of a Guest House Manager and a Housekeeper:

GUEST HOUSE MANAGERHOUSEKEEPER
Supervising other staff membersGeneral tidying of all areas
Liaising with contractorsMaintenance of housekeeping tools
Training other staff membersGeneral cleaning
Overseeing maintenanceEmptying rubbish bins
Caring for guestsDeep cleaning of appliances
Running errandsPerforms laundry and ironing duties
BudgetingPerforms light gardening
RecruitingPet care
Maintaining recordsDealing switch contractors
Arranging entertainmentArranging entertainment

The duties of the two can distinguish their differences. Here are the duties of a Guest House Manager and a Butler:

GUEST HOUSE MANAGERBUTLER
Supervising other staff membersFormal table setting
Liaising with contractorsServing drinks
Training other staff membersValeting and taking care of wine cellar
Overseeing maintenanceChauffeuring
Caring for guestsPersonal Assistant
Running errandsCooking
BudgetingOrganising events
RecruitingSecurity duties

Here are some of the items that a  guest house should have:

  • Space in the room and closet for clothing and luggage. … 
  • A comfortable bed with lots of pillows and bed covers. … 
  • A bedside table and reading light
  • Waste-basket
  • Convenient power outlets for phones and tablets. … 
  • Towels and basic toiletries. … 
  • Water bottles or drinking glasses
  • TV channel guide
  •  Night light
  • Full-length mirror

Here are some of the rules that can be in the guest house:

  • Smoking is not allowed in the rooms
  • Use of alcoholic beverages in the guest house is not allowed
  • You will be asked to pay for any damages 
  • A Guest Register will be maintained in the guest house
  • Meals are only served in the dining room
  • All bookings should be made in advance

Here is what you need to open a guest house in South Africa

  • A business permit
  • Other health and safety licenses
  • A comprehensive business plan
  • Employment of 60% South Africans
  • An appropriate company structure

Organise a guest house by providing the following:

  • Comfortable bed
  • Clean bedding
  • Supply extra linen
  • Provide space for a table and chair
  • The closet must always be clean
  • Share local tourist information
  • Provide snacks
  • Provide book and/or magazines
  • Provide Wi-Fi
  • Make sure there is good security

Here are the responsibilities of room attendants:

  • Greeting guests
  • Responding to inquiries from guests
  • Changing linen
  • Making the bed
  • Cleaning
  • Vacuuming carpets
  • Dusting and polishing furniture
  • Emptying trash

Here are some of the methods that you can use to market your guest house;

  • Write content for potential tourists and guests
  • Use social media
  • Advertise in local media
  • Make use of testimonials and reviews
  • Encourage user-generated content
  • Monitor your competitors’ actions

Why Choose To Study Title via Distance Learning

Matric College offers excellent opportunities for students who are interested in distance learning. Distance learning does not require you to attend classes in person or to take scheduled online classes. Students who work and study will benefit from distance learning. 

Here are some of the many reasons to study at Matric College:

  • You can work and study
  • You can set up your own study schedule
  • Our tutors will assist you if you require help
  • Our friendly support team keeps you updated on your progress
  • Our payment plans are unique

Career Opportunities With Tourism And Guest Management Qualification

Here are some of the career choices within the Tourism and Guest Management:

  • Travel Agency Manager –  R 30 000.00 per month
  • Tour Operator – R 22 500.00 per month
  • Flight / Cabin Attendant – R 13 500 per month
  • Reservations Sales Agent – R 14 000.00 per month

Here are the duties of a Travel Agency Manager:

  • Maintaining relationships with suppliers
  • Negotiating rates with suppliers
  • Planning accommodation, booking flights, Hotels, car rentals and coordinating activities
  • Processing travel-related documentation
  • Research travel deals
  • Preparing travel budgets

Here are the duties of a Travel Agency Manager:

Tour operators, plan, develop, promote, administer and implement tourism products.

Here are the duties of a Flight Attendant:

  • Ensure safety and comfort for passengers 
  • Conduct safety checks before the flight
  • Greet customers
  • Help passengers with seating positions
  • Prepare and serve drinks and food to passengers
  • Take orders from passengers
  • Present emergency equipment and give instructions to passengers on how to use this equipment
  • Monitor, manage and secure the cabin 
  • Adhere to all aviation rules and regulations

Here are the duties of a Reservations Sales Agent:

  • Provide travel information, itineraries and prices
  • Use selling techniques to promote packages, insurance, etc.
  • Handle customer complaints or concerns
  • Counsel clients on terms and conditions of travel 
  • Book reservations and send out confirmation notices
  • Process payments and refunds
  • Chef – R 18 214.00 per month
  • Front Desk Clerk – R 12 000.00 per month
  • Porter – R 41 000.00 per month

Here are the duties of a Chef:

  • Manage the culinary team
  • Plan menus and daily specials
  • Create prep lists for the kitchen
  • Manage food costing 
  • Maintain standards for food storage,
  • Ensure compliance with health codes and regulations
  • Establish maintenance and cleaning schedules for equipment
  • Schedule staff and assist in human resources processes as needed

Here are the duties of a Front Desk Clerk:

  • Checking guests in and out of the hotel
  • Attending to guests
  • Store luggage for guests 
  • Answering calls 
  • Making reservations
  • Arranging transport for guests

Here are the duties of a Porter:

  • Carry guests’ luggage 
  • Label guests’ luggage with tags
  • Sweep and mop floors 
  • Vacuum carpets
  • Ensure building entrance is free of clutter 
  • Direct guests to the reception area or the appropriate office/room
  • Arrange taxi services upon request
  • Run errands for guests and employees
  • Maintain stock of cleaning supplies
  • Comply with health and safety regulations

Benefits Of Studying At Matric College

Here is why you should study at Matric College:

  • You get a study guide
  • Tuition fees are competitive
  • Tutors are on hand to assist you
  • All your queries on the course will be promptly answered by our Student Support services staff
  • Your pass is guaranteed

Frequently Asked Questions

Here are the duties of a Concierge:

  • Welcoming guests 
  • Confirming reservations
  • Assist guests 
  • Understanding customer’s needs and providing them with personalized solutions by suggesting activities and facilities provided by the hotel
  • Acquiring extensive knowledge of local premises and the nearby venues and businesses to make the most suitable recommendations
  • Arranging events, excursions, transportation upon request from hotel guests

Any course is as hard or as easy as you make it. Here are a few tips that can make your tourism short course easy:

  • Set a study timetable
  • Stick to your timetable
  • Complete your assignments in time
  • Research topics on your own
  • Read widely on the subject
  • Interact with your tutor
  • Contact our Student Support Services for any queries you may have on your course

The best practices require that a guest house should have about 10 to 25 rooms. However, it is possible to find a guest house with less than 10 rooms. In this, an establishment with less than 10 rooms is usually referred to as a B & B (Bed and Breakfast).

No, you should not keep sheets on a guest bed. Fresh bedding is a must whenever there is a guest column. All sheets and pillowcases should be cleaned and ready for the next guest. Cleanliness is one of the most important things in a guest house.

Bathrooms and kitchens are cleaned first. Bathrooms and kitchens are known as wet areas. As you will be cleaning the other areas of the guest room, the wet areas will be drying. By the time you finish with the other areas, the wet would be dry by then.

Here is the recommended frequency of washing guest bedding:

BEDDING ITEMWASHING FREQUENCY
BedsheetsEvery 2 weeks
Mattress protectorsEvery 2 months
PillowsEvery 3 months
DuvetsTwice a year
MattressMattress

Here is what a guest house cleaning checklist can look like:

  • Vacuuming carpets
  • Mopping floors
  • Emptying trash
  • High and low dusting
  • Cleaning door handles
  • Cleaning light fixtures
  • Dusting windows and window sills
  • Changing linen

Here are the four items that are commonly asked for by guests:

  • Extra towels, blankets and pillows
  • Iron
  • Basic toiletry
  • hair dryer

Guest supplies are given to all the guests or provided in all the rooms. These are basic supplies which guests need in day-to-day life. An example of guest supplies are toiletries.

Guest amenities are given to the guest by the hotel on special request or as a complimentary. An example of guest amenities would be a fruit basket.

Here are some of the items that should be cleaned daily in a guest house:

  • Dishes
  • Kitchen counters
  • Dining room table
  • Bathroom counters
  • Remote controls
  • Keys
  • Sponges

Author: Collin Wilbesi
Date Published: April 25, 2022
Editor: Amy Venter