Guest House Management Comprehensive Course

The Guest House Comprehensive Management course equips students with the skills and knowledge of running and managing a guest house. You can use the skills and knowledge to run your own guest house or to look for employment opportunities.

Guest House Management Comprehensive Course - Subjects

Here are the subjects that you will study in this course:

  • Introduction to Business English
  • Face-to-Face Communication
  • Introduction to Guest House Management
  • Customer Care in the Guest House
  • First Aid Concepts

Career Opportunities

Here are the career opportunities in Guess House Management Comprehensive Course:

  • Assistant Restaurant Manager 
  • Guest House Manager 
  • Front House Manager 
  • Housekeeping Manager 
  • Host Manager 
  • Senior Guest Relations Manager

What Will I Learn?

Here is what you will learn in the following subjects:

Face-To-Face Communication

Here is what you will learn:

  • How to communicate with people in person.
  • Verbal and non-verbal communication
  • Listening skills

Introduction to Business English

Here is what you will learn:

  • Verbal and non-verbal communication
  • Business language
  • Speaking skill
  • Writing skills 
  • Reading skills

Introduction to Guest House Management

Here is what you will learn:

  • Market research
  • Industry research
  • Target market research

Customer Care in the Guest House

Here is what you will learn:

  • Reservations 
  • Welcoming guests
  • Front office duties
  • Guest services
  • Health and hygiene

First Aid Concepts

Here is what you will learn:

  • Basic anatomy
  • Principles of First Aid
  • First Aid procedures

Guest House Management Certificate Course - Assessments

There is no formal assessment that is done in this course. You will only be assessed through your assignment. You will need to obtain at least a 50 % pass for each assignment. There is no limit to rewriting an assignment.

A Guest House management short course is a programme of study that equips students with the skills and knowledge to run the affairs of a guest house. It also teaches about how they can self-manage their own guest house.

You can become a Guest House Manager by studying the following short courses:

To be an effective Guest House Manager, you must possess the following skills:

  • Communication – This is because you will interact with guests, suppliers and staff
  • Time management – This is important because activities such as bookings and checking out of the guest house need to be done in time
  • Computer – to be an effective Guest house Manager, you will use the computer more often. This is because bookings can be done online and marketing can also be done online. The following are some of the tasks that you can do using the computer:
    • Communication
    • Marketing
    • Customer database
    • Generating reports
    • Bookings
    • Research
  • Critical thinking – this skill is necessary for a Guest House Manager because situations can arise which need sound decisions in a short time

Here is the average salary for a Guest Manager in South Africa:

Entry-level (0 – 4 years of experience)R 11 750.00
Middle (5 – 9 years of experience)R 13 750.00
Senior (10 + years of experience) 

Here is how a Guest house work:

  • Client makes a booking indicating check-in and check-out dates
  • Client makes payment
  • Client checks in
  • Guest house may or may not provide, breakfast, lunch and supper
  • Guest house staff makes sure that the client’s stay is as comfortable as possible 
  • Client checks out
  • Client may or may not rate the establishment

In some cases, guest houses can provide food while in other cases, guest houses may not provide food. Some guest houses only provide food on request. This means that when you do not request food, you can buy your own food while others have provisions for you to cook your own food.

Yes, you can make money with a guest house. When starting the guest house business, make sure you get the following right:

  • Location
  • Pricing
  • Facility management
  • Good marketing strategies
  • Proper staff management
  • Proper financial management

Sometimes guest house is used interchangeably with the following:

  • B&B
  • Lodge
  • Inn
  • Court 
  • Motel
  • Lodging house
  • Resort

Your Next Step Is To Study Other Tourism Related Courses

Your next step will be to study other tourism-related courses.

Why Choose To Study With Matric College?

Here is why you should study at Matric College: 

  • You will study from home 
  • You save time and money 
  • You set your study schedule and study at your own pace 
  • You can work while you study 
  • We have tutors available to assist you with your course assessments every Monday to Friday, 08:00 am to 05:00 pm.

Here is what you can do to improve your guest house:

  • Install a reservation system – Make it easy for clients to book a place at your guest house. Make sure that the system that you implement is user-friendly.
  • Contact your client – This can be done soon after the booking and as soon as they leave. Ask if they have any special requirements before they check in. Establish a connection with the guests. Thank them for their sty by sending through an email. 
  • Offer complimentary services – Endear yourself to the guests by offering a few services for free. For example,  It can be free Wi-Fi or a free shuttle to or from the airport 
  • Be proactive – Don’t wait for complaints. Anticipate areas that could be problematic and nip them in the bud.

Here are some ways that you can use to promote your guest house:

  • Write relevant content on your website – Make sure you include the following:
    • Payment options
    • Blog sections
    • Optimise for all platforms, that is, tablets and smartphones
  • Use social media – The following social media channels can work for you
    • Facebook
    • Twitter
    • Instagram
    • LinkedIn
  • Join apps and booking websites
  • Testimonial and reviews
  • Monitor your competitors’ actions


Here are the various types of accommodation:

  • Motel
  • Hotel
  • Apartments
  • Bed and Breakfasts
  • Luxury lodges
  • Boutiques and lodges
  • Homestays 
  • Holiday parks and Camp grounds
  • Farm stays
  • Boutique accommodation

The following are the different types of guests:

  • Family travellers
  • Affluent travellers
  • Voluntourism
  • Wellness seekers
  • Boomer travellers
  • Business travellers
  • Vacationers
  • Backpackers

A walk-in guest is a guest who arrives at a hotel or guest house without a reservation. The disadvantage of being a walk-in guest is that there is a possibility that you may find a room to accommodate you.

A sleeper guest is a guest that has settled his / her account and left the guest house, but the front office staff would not have indicated the status of the room. This means that the records are showing that the guest is still around when he/she is already gone.

Application Process

At Matric College, we have a simple application process that you can follow. You can do this online or through the phone. Here is how you can apply: 

  • Click here to apply for the Beauty Therapy Short Course or fill in the form below
  • Our course experts will contact you and register you for the Beauty Therapy Short Course

How Do I Study Guest House Management Comprehensive Course?

Upon successful completion of your registration and you receive your study material, here is what you need to do:

  • Study with the help of our tutors and online resources
  • Interact with your tutors 
  • Prepare and write your assignments
  • Get help in areas you are struggling with
  • Get your Guest House Management Comprehensive Course Certificate

Where Can I Study The Guest House Management Comprehensive Course?

You can study the Guest House Management Comprehensive Course at Matric College. We are a distance learning college, and this means you study from home. You communicate with your tutors through email, calls, and WhatsApp.

When Can I Start Studying The Guest House Management Certificate Course?

You can start to study the Guest House Management Comprehensive course at any time of the year. There is no fixed registration period. You can register any time of the year.

Frequently Asked Questions

The guest experience Journey has 5 different distinct stages:

  •  Pre-arrival
  • Arrival
  • Stay 
  • Departure
  •  Post-stay

The guest cycle is the complete experience that a guest goes through in a hotel., The cycle begins from making the booking to departure. It also includes the interaction with the guest house even after departure.

VIP stands for Very Important People. When you book in a guest house, you are treated as a VIP. The VIPs are treated with extra attention, pamper, and care. This means that there may be extras like, for example, fruits. There are many VIP Amenities in the hotel, depending upon hotel policies.

A rest house is a building used for shelter by travellers.

Here are the differences between a lodge and a hotel:

  • Both a lodge as well a hotel provide accommodation to those who pay for it. A hotel also provides meals, whereas there is no provision of food in a lodge.
  •  Lodges are made to provide short-duration accommodation to travellers and tourists
  • Hotels today have many more features besides basic accommodation

A hotel is usually a large, enclosed building with hundreds of rooms across multiple floors, while a motel has one or two floors with outdoor room entrances.

Here are the services that are offered by a guest house:

  • 24-hour security
  • A safe for personal valuables
  • TV Room / Lounge and Reading Lounge
  • Private Garden / Patio with Playground
  • Secure open parking for your vehicle
  • Coach Parking also available
  • Room Cleaned daily
  • Laundry and an Airport shuttle service is available on request
  • 24hr Reception

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Author: Collin Wilbesi
Editor: Amy Venter
Date Published: May 18, 2022