Guest House Management Certificate Course

Guest House Management Certificate Course

Guest House Management Certificate Course - Subjects

Here are the subjects that you will study in this course:

  • Introduction to Business English
  • Face-to-Face Communication
  • Introduction to Guest House Management
  • Customer Care in the Guest House
  • First Aid Concepts

Career Opportunities

Here are the career opportunities in Guest House Management:

  • Assistant Restaurant Manager 
  • Guest House Manager   
  • Front House Manager   
  • Housekeeping Manager  
  • Host Manager 
  • Senior Guest Relations Manager

What Will I Learn?

Here is what you will learn in the following subjects:

  • Introduction to Business English
  • Face-to-Face Communication
  • Introduction to Guest House Management
  • Customer Care in the Guest House
  • First Aid Concepts

Face-To-Face Communication

Here is what you will learn:

  • How to communicate with people in person.
  • Verbal and non-verbal communication
  • Listening skills

Introduction to Business English

Here is what you will learn:

  • Verbal and non-verbal communication
  • Business language
  • Speaking skill
  • Writing skills 
  • Reading skills

Introduction to Guest House Management

Here is what you will learn:

  • Market research
  • Industry research
  • Target market research

Customer Care in the Guest House

Here is what you will learn:

  • Reservations 
  • Welcoming guests
  • Front office duties
  • Guest services
  • Health and hygiene

First Aid Concepts

Here is what you will learn:

  • Basic anatomy
  • Principles of First Aid
  • First Aid procedures

Guest House Management Certificate Course - Assessments

The Guest House Management: Certificate Course only consists of assignments. You need to pass each subject with 50% or more. If you do not achieve this pass rate, you can submit your assignments again.

Assignments

You have to complete three assignments for each subject. Each subject should be passed with at least 50%. There are no due dates for your assignments. This means that you can complete and submit your assignments whenever you are ready, as long as it is within your duration date.

Exams

There are no exams for this course. You will only submit your assignments through email. After you have passed all the assignments with 50% and more, you will receive your Certificate.

Guest House Management courses are designed to help students who want to own or manage a guest house or a Bed and Breakfast (B&B). The short courses give students the skills and knowledge to run a successful small accommodation establishment.

You can start your career as a Guest House Manager by studying the following short courses:

Entry requirements for studying short courses are very flexible. Here are the requirements for studying Guest House Management short courses:

  • Be at least 16 years or older 
  • Be able to read, write and understand English 
  • Be able to study through distance learning

Matric College through Skills Academy does not offer Hotel management short course. However, you can start your career in Hotel Management by taking our short courses in Guest House Management.

Here is the average salary for a Guest Manager in South Africa:

GUEST HOUSE MANAGER LEVELAVERAGE SALARY PER MONTH
Entry-level (0 – 4 years of experience)R 11 750.00
Middle (5 – 9 years of experience)R 13 750.00
Senior (10 + years of experience)R 23 625.00

Here are the Guest Relations duties

  • Welcoming guests
  • Attending to guest inquiries
  • Providing information about amenities, areas and venues and promoting services
  • Anticipate guest needs and interacting with customers
  • Offering assistance in issues like confirming travel arrangements and taking messages
  • Address customer complaints

Here are 10 things that a Guest House should have:

  1. Space for clothing and luggage
  2. Comfortable bed, pillows and bed cover
  3. Bedside table and a reading light 
  4. Waste basket
  5. Power outlets
  6. Toiletries
  7. Water bottles
  8. A TV with a guide and remote
  9. Night light
  10. Full-length mirror

A small private hotel is called a boutique hotel. A boutique hotel usually has between 10 and 100 rooms. Boutique hotels provide upmarket accommodation. They normally provide personal preferences as their unique selling point.

Your Next Step Is To Get Your Guest House management Comprehensive Course

Upon completion of the Guest House Management Certificate course, your next step will be to study the Guest House Management comprehensive course.

Why Choose To Study With Matric College?

Here is why you should choose to study with Matric College:

  • No exams are written
  • You can study and work at the same time
  • You can avoid COVID-19
  • You can study anywhere
  • Tuition fees are affordable

The following are the best entry-level qualifications in Guest House Management:

  • Recruiting and training employees
  • Managing budgets 
  • Maintaining financial records 
  • Promoting the business
  • Ensuring compliance with health and safety
  • Placing orders and serving customers
  • Stock-taking and re-stocking
  • Handling administration and paperwork
  • Organising and promoting social events 
  • Managing customers, employees and suppliers

Here is the difference between a Hotel and a Guest House:

HOTELGUEST HOUSE
Very high standardsBudget-friendly establishment
Rooms well-equipped with all essentialsGreat for private
Star rated. This reflects on the quality of servicesHomely environment
24-hour reception serviceHomely cuisine

For you to be an effective Guest House Manager, here are the skills that you will need. Some of these skills you will gain while you are studying this course:

  • Communication
  • Organisation
  • Time management
  • Computer
  • Problem-solving skills
  • Critical thinking

Here is the difference between an Airbnb and a Guest House:

AIRBNBGUEST HOUSE
Lightly regulatedBudget-friendly establishment
Anyone can list their property on the home-sharing siteGreat for private
Rented on a monthly basisHomely environment
No provision of breakfastHomely cuisine
 
  • Do some research – Do some research to find out if there is a market for Guest Houses in your area. If you already live in a tourist area, that will already be a plus for you.
  • Is there any need for extending your property? – If you have enough room then, it may not be necessary to extend your property. It may be necessary to extend your property if there is not enough room on your property.
  • How much will you charge?  – You will also need to consider how much you will charge for the occupation of the Guest House. Make sure what you charge will give value to your clients in relation to the quality of your service. 
  • Health and safety – Consider the health and safety of the property. Make sure to have higher standards if your clients are going to recommend you to their friends and relatives.
  • Comply with municipal laws and regulations

Here are some of the effective ways of marketing your Guest House:

  • Build a website – Make the design user-friendly. Include the following on your website:
    • Optimise for all platforms, that is, tablets and smartphones
    • Up-to-date images
    • Include site map
    • Make content unique
    • Business address should be prominent
  • Use social media – you can use the following social media platforms to promote your Guest House:
    • Facebook
    • LinkedIn
    • Twitter
    • Instagram
  • Reviews – Encourage your clients to make reviews
  • Email Marketing – promote your Guest House by sending promotions through the email. However, you should not overdo it.
  • Advertise in your local area – build relationships with local pubs, bars, restaurants and other attractions

Application Process

Here are the ways that you can use to apply:

  • Register online by completing the form
  • Ask us to call you
  • WhatsApp us on (072 799 4195)
  • Give us a call on this number (012 762 7100)

How Do I Study Guest House Management Certificate Course?

  • Within 5 -7 days of registration, you will receive your study guides at your doorstep via courier
  • Set up a study timetable
  • Make sure you stick to your study timetable
  • Attempt your first assignment and more thereafter
  • Get help from your tutor in areas that you do not understand 
  • Pass your assignments with at least a 50% mark
  • Get your Guest House Management Certificate course

Where Can I Study Guest House Management Certificate Course?

You can study your Guest House Management Certificate course at Matric College. Remember, Matric College is a distance learning college. The courses are offered through our sister institution, Skills Academy.

When Can I Start Studying Guest House Management Certificate Course?

You can start studying the Guest House Management Certificate course any time that you feel you are ready. Registration is done throughout the year.

Frequently Asked Questions

  • Managing the guest house services
  • Oversee all activities
  • Trouble-shoot any issues arising in the guest house.
  • Liaise with contractors and suppliers
  • Supervise any maintenance work and renovations
  • Safeguard security and compliance, conducting inspections where necessary

Here are the requirements for opening a guest house in South Africa:

  • A proven available investment amount
  • The employment of 60 percent South Africans
  • A comprehensive business plan
  • An appropriate company structure
  • Business permit
  • All other necessary permits / licences, for example, TV licences

Here is the difference between a butler and a House Manager:

BUTLER DUTIESGUEST HOUSE MANAGER DUTIES
Formal table service and service of drinksRecruiting and training employees
Valeting, including clothing and shoe careManaging budgets
Care of wine cellarMaintaining financial records
Overseeing household staffPromoting the business
Flower arrangingEnsuring compliance with health and safety
Table decorationsPlacing orders and serving customers
Meeting and greeting guestsStock-taking and re-stocking
Event planningHandling administration and paperwork
Managing important assetsOrganising and promoting social events
Answering telephonic and written communicationManaging customers, employees and suppliers

In hotel language, OOO stands for, Out of Order. The abbreviation OOO is usually used when a room is being renovated, undergoing repairs, or cannot be used for some other reasons.

The best room in a hotel is called a Presidential suite. This title is given to the most luxurious and expensive room in a hotel. Usually, there is only one Presidential Suite available on a property. It has more than one bedroom, a spacious living room, and a dining area.

A guest room attendant is responsible for the following:

  • Clean the guest room
  • Stock the guest room
  • Provide a comfortable environment for the guests 
  • Maintain specified standards of the guest house
  • Making sure that the guests are satisfied

A block booking refers to a group of rooms reserved for a specific customer. Room blocks are commonly reserved for conventions and meetings or groups in general. A room block is usually under an agreement and is for a set period of time.

Here are some of the qualities of a Guest Room Attendant:

  • Knowledge of cleaning
  • Possess physical strength
  • Good communication skills
  • Friendly and honest personality
  • Good time management skills

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Author: Collin Wilbesi
Editor: Amy Venter
Date Published: May 18, 2022