1. Introduction to Business English

2. Face-to-Face Communication

3. The Field of Creche Management and Human Resources

4. First-Aid Concepts

5. Time Management

6. Quality Child Care and Starting Your Own Creche

1. Introduction to Business English

• Introduction to communication
• Non-verbal communication
• Business writing
• Speaking, listening and reading skills
• Meetings
• Presentations
• Work readiness

2. Face-to-Face Communication

• Face the Facts:
  • Advantages of face-to-face communication
  • Verbal and non-verbal communication
  • Conquer your fears
  • Factors in personality preferences
• Practise Your Non-Verbals:
  • Be aware of your physical appearance
  • Be aware of your voice
  • More about body language
  • Time to watch the clock
• Choose your Words Carefully:
  • Suggest options instead of giving orders
• Listen Closely:
  • Improve your listening ability
  • Give non-verbal feedback
  • Delay your response
  • Paraphrase and clarify
  • Affirm the speaker’s feelings
  • Suggest options instead of giving orders
• Communicate Across the Miles:
  • Communicate across the miles
  • Tips to follow from afar
  • Respect cross cultural preferences

3. The Field of Creche Management and Human Resources

• Education management in early childhood development
• Programmes and institutions for early childhood development
• Crèche management and the law
• Managing staff in the education of young children
• Managing learners in early childhood development
• Managing differences in early childhood development
• Managing parent partnerships in early childhood development
• Managing committees in early childhood development

4. First-Aid Concepts

• The medical-legal implications and principles of First Aid
• Elementary human anatomical structures
• Appropriate First Aid procedures

5. Time Management

• Time management:
  • The importance of time management
• Knowing yourself:
  • Knowing yourself
  • Breaking time-washing habits
  • Analyse your time
• Time savers and time wasters:
  • Identify priorities
  • Efficient reading
  • Managing verbal information
  • Managing electronic information
• Organising time with others:
  • Organising time with others
  • Handling visitors
  • Office interruptions
  • Effective delegation
  • Team time management
• Just do it!
  • Let’s look at the tools we have acquired in this textbook
  • Tools for overcoming bad habits
  • Saving and making the most of your time

6. Quality Child Care and Starting Your Own Creche

• Managing the learning environment in a creche
• Managing health, safety and equipment in a creche
• Managing finances
• Managing administration in early childhood development
• Establishing a creche