Crèche Management: Certificate Course
Crèche Management Certificate Course
This is a second level of the Creche Management Courses offered by Matric College, in partnership with Skills Academy. If you are passionate about children and would love to work with them, this course is for you.
General Information
Course | Proficiency Certificate Course in Crèche Management |
Programme Type | Provider Programme |
Award Type | Skills Academy Certificate in Crèche Management |
Award Issued By | Skills Academy |
Accredited By | Not Applicable |
Course Duration | 8 Months |
Entrance Criteria | Anyone can study (must understand English) |
Subjects
1. Introduction to Business English
2. Face-to-Face Communication
3. The Field of Creche Management and Human Resources
4. Customer Satisfaction
5. First-Aid Concepts
1. Introduction to Business English
- Introduction to communication
- Non-verbal communication
- Business writing
- Speaking, listening and reading skills
- Meetings
- Presentations
- Work readiness
2. Face-to-Face Communication
Face the Facts:
- Advantages of face-to-face communication
- Verbal and non-verbal communication
- Conquer your fears
- Factors in personality preferences
Practise Your Non-Verbals:
- Be aware of your physical appearance
- Be aware of your voice
- More about body language
- Time to watch the clock
Choose your Words Carefully:
- Suggest options instead of giving orders
Listen Closely:
- Improve your listening ability
- Give non-verbal feedback
- Delay your response
- Paraphrase and clarify
- Affirm the speaker’s feelings
- Suggest options instead of giving orders
Communicate Across the Miles:
- Communicate across the miles
- Tips to follow from afar
- Respect cross cultural preferences
3. The Field of Creche Management and Human Resources
- Education management in early childhood development
- Programmes and institutions for early childhood development
- Crèche management and the law
- Managing staff in the education of young children
- Managing learners in early childhood development
- Managing differences in early childhood development
- Managing parent partnerships in early childhood development
- Managing committees in early childhood development
4. Customer Satisfaction
Clearing the barriers:
- Customer relationship skills can build success
- Dealing with difficult people
- Burn-out: A common threat to customer satisfaction
- The secret to successful cooperation
Building the foundation:
- Understanding your customers
- The problem with customer service
- The customer is not always right
- Problem solving
Using the tools:
- Cooperation techniques
- Building motivation with customer feedback
5. First-Aid Concepts
- The medical-legal implications and principles of First Aid
- Elementary human anatomical structures
- Appropriate First Aid procedures
Why wait? Sign up for any of our courses today!
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Last Updated: January 20, 2020