1. Introduction to Business English

2. Anatomy and Physiology

3. Professional Salon Skills

4. Introduction to Make-up Application 1

1. Introduction to Business English

• Introduction to communication

• Non-verbal communication

• Business writing

• Speaking, listening and reading skills

• Meetings

• Presentations

• Work readiness

2. Anatomy and Physiology

• About Anatomy and Physiology

• Cells and tissues

• Skin, hair and nails

• The skeletal system

• Muscles and the muscular system

• The lymphatic system

• The nervous system

3. Professional Salon Skills

• Personal presentation

• Effective communication

• Verbal communication

• Non-verbal communication

• Observation skills

• Communicating and working together

• Written communication

• Salon services

• Dealing with customer complaints

• The Receptionist – communicating telephonically

• Assessment techniques and questioning the client

• Questioning techniques

• Face mapping

• Contra-indications

• Contra-actions

• Hygiene and avoiding cross-contamination

• Personal hygiene

• Salon hygiene

• Client hygiene

4. Introduction to Make-up Application 1

• The anatomy of the face

• Tools and requirements before applying make-up

• Vigorous colours

• Using foundation and concealers

• The wonders of contouring

• Spectacular eyes

• Lovely lips

• Perfection at every age

• Special occasions

• Favourite classics