This course has the following subjects: 

1. Introduction to Business English

2. Child Day Care DCD-101

3. First-Aid Concepts

4. Customer Satisfaction

5. Child Day Care CDC-102

6. Office Management

1. Introduction to Business English

• Introduction to communication
• Non-verbal communication
• Business writing
• Speaking, listening and reading skills
• Meetings
• Presentations
• Work readiness

2. Child Day Care CDC-101

Growth and Development:

• Identify and explain growth and development
• Identify and explain the factors affecting growth and development
• The domains of development in the context of the whole child

Learning in the Early Years:

• How children develop learning in the early years
• How play stimulates early learning
• How technology stimulates early learning
• How perceptual abilities influenced early learning
• How learning styles stimulate early learning

Inclusion and Special Needs:

• Inclusion and special needs as an aspect of inclusion
• Definition of inclusion
• Barriers to inclusion
• Special Needs within the context of inclusive practice
• Common problems found in early childhood development
• The importance of early identification
• The importance of identifying children who are gifted
• Organisations that can assist parents and caregivers and provide advice

Diversity in Early Childhood:

• The meaning of diversity in the context of inclusive practice
• Reflect on and share personal feelings about living in a diverse society
• Plan, draft and administer a questionnaire to share ideas on how people feel about living in a diverse society
• How culture, socio-economic conditions, HIV/AIDS and gender effects early childhood development and early learning
• The importance of an anti-bias approach in early childhood.

3. First Aid Concepts

• The medical-legal implications and principles of First Aid
• Elementary human anatomical structures
• Appropriate First Aid procedures

4. Customer Satisfaction

Clearing the barriers:

• Customer relationship skills can build success
• Dealing with difficult people
• Burn-out: A common threat to customer satisfaction
• The secret to successful cooperation

Building the foundation:

• Understanding your customers
• The problem with customer service
• The customer is not always right
• Problem solving

Using the tools:

• Cooperation techniques
• Building motivation with customer feedback

5. Child Day Care CDC-102

Child Day Care Level 3:

• Care and well being of children
• Families, Care Givers, the Community and Child Care Provisioning
• Issues of Health and Hygiene
• Food Groups, Nutrients and Nutrition Practices
• Safety Issues in Relation to Accidents, Indoor and Outdoor Safety
• The Diversity of Care and Well Being

6. Office Management

Roles and Responsibilities:

• What are your responsibilities?
• What is your work vision?
• How to become an effective planner
• Systems to use for plans
• Goal setting
• Effective time management
• Beware of time crime

Setting office guidelines and procedures:

• Guidelines for guidelines
• Office expense accounts
• Preventing sexual harassment

Staffing the office:

• Key responsibilities for staffing
• Promoting diversity
• Writing job descriptions
• Interviewing potential candidates
• Effective employee orientation
• Coaching and counselling
• Evaluating employee performance

Your leadership effectiveness:

• Communicating for results
• Listening actively
• Creating successful teams
• Conducting effective meetings
• Decision making and leadership

The importance of good customer relations:

• Understanding the customer’s needs