EasyPass: Tourism

Tourism is a good Matric subject choice. Studying Tourism further has the advantage of opening up a wider career choice for you, as the industry has varied jobs

EasyPass allows Grades 10, 11 and 12 students to access their interactive learning resources. EasyPass covers selected Matric subjects including Tourism and provide exercises and assessments to help you practise your knowledge. Take advantage to increase your knowledge of the Tourism subject. 

The following Tourism topics are covered by EasyPass:

  • Domestic, Regional And International Tourism
  • Communication And Customer Care
  • Marketing
  • Responsible Tourism
  • Culture And Heritage Tourism
  • Tourist Attractions
  • Map Work And Tour Planning
  • Foreign Exchange

Domestic Regional And International Tourism

Here are some questions and answers that can help you expand your knowledge of this topic: 

  • What Is Domestic and International Tourism
  • What are 3 types of Tourism?

What Is Domestic And International Tourism?

Domestic Tourism happens when the residents of one country travel within the country. For example, in South Africa, people can travel from Gauteng Province to the Western Cape Province to visit tourist attractions.  International tourism involves tourists who travel from one country to the other. For example, travelling on holiday from South Africa to Australia

What Are 3 Types Of Tourism?

Here are the three types of tourism:

  • Domestic Tourism – Domestic Tourism is an act of a tourist travelling within the country
  • Inbound Tourism – Inbound Tourism means visits to a country by visitors who are not residents of that country 
  • Outbound Tourism – Outbound Tourism means visits by residents of a country outside that country.

Communication And Customer Care

Here are some questions and answers that can help you expand your knowledge of this topic: 

  • What is customer care in Tourism?
  • What are the 7 qualities of good customer service?
  • What are the three main elements of successful customer service in Travel and Tourism?

What Is Customer Care In Tourism?

In Tourism, customer care describes how people are treated when they interact with your tourism organisation. This includes all experiences with the organisation and employees before, during, and after a visit. 

What Are The Qualities Of Good Customer Service?

Here are some of the qualities of good customer service:

  • Problem-solving skills 
  • Clear communication
  • Friendly Attitude
  • Empathy
  • Product/service knowledge
  • Strong time management skills

What Are The Three Main Elements Of Successful Customer Service In Travel And Tourism?

Here are the three (3) main elements around successful customer service in Tourism:

  • Patience
  • Professionalism
  • People first

Marketing

Here are some questions and answers that can help you expand your knowledge of this topic: 

What Is Tourism Marketing?

Tourism Marketing is a marketing strategy that uses marketing plans and techniques to promote tourism products and services, such as the following:

  • Destination
  • Accommodation
    • Hotel
    • Lodge
    • Holiday home
    • Bush camp
    • Caravan park
  • Transport service
    • Shuttle bus
    • Taxi 
  • Activities
    • Bungee jumping
    • Cable car
    • Sunset cruise
    • Game drive

How Important Is Marketing To Tourism?

Marketing is important to tourism for the following reasons:

  • You identify your actual target market
  • Attract new customers
  • Develop loyalty
  • You stand out from competitors
  • You become visible in the marketplace

What Are The Activities Of Tourism Marketing?

Here are some of the activities that you can do to market a tourism business

  • Showing your potential clients, an updated website
  • Starting a Search Engine Optimised (SEO) blog 
  • Social media marketing
  • Using email newsletters
  • Using tourist promotional videos
  • Listing in Tourism directories

Responsible Tourism

Here are some questions and answers that can help you expand your knowledge of this topic: 

What Is Responsible Tourism?

Responsible Tourism is characterised by the following:

  • Tourism that minimises negative economic, environmental and social impacts
  • Tourism that generates economic benefits for local people
  • Tourism that involves local people in making decisions that affect their lives

Why Is Responsible Tourism Important

Here is why Responsible Tourism is important:

  • Minimises negative impact on the following:
    • Environment 
    • Society
    • Economy
  • Generates economic benefits for communities
  • Contributes to the conservation of natural and cultural heritage
  • Facilitates respect between tourists and hosts
  • Provides enjoyable experiences for tourists through meaningful connections with local people and an understanding of the local environment

What Are The Main Aspects Of Responsible Tourism 

The following are the main aspects of Responsible Tourism:

  • Mutual respect – Expect to be served in the best possible way, but under mutual respect
  • Embrace the difference – Accept the differences in customs and culture
  • Help conserve and protect the natural environment – The following can help in this regard:
    • Do not litter
    • Avoid the use of plastic and straws
    • Do not buy products made with endangered plants or animals
    • Do not remove animal or plant species from their natural habitat
  • Buy and consume local – This will make sure that the community is supported
  • Support local business – This can sustain the local community’s economy and provides job security for locals

Culture And Heritage Tourism

Here are some questions and answers that can help you expand your knowledge of this topic: 

  • What is the importance of culture and heritage in Tourism?
  • What is the difference between culture and heritage?

What Is The Importance Of Culture And Heritage In Tourism?

In Domestic Tourism, an awareness of cultural heritage brings national pride in one’s history. In International Tourism, cultural heritage brings an understanding and respect for other cultures. As a result, this can bring peace as one would not view another one’s culture in a negative light.  

What Is The Difference Between Culture And Heritage?

Heritage is an expression of a type of living passed on from generation to generation by a particular group of people, or a society. Examples of physical heritage can include the following, traditional clothing, buildings and artwork.  Culture is the shared knowledge that includes the following:

  • Social behaviour
  • Conceptual knowledge
  • Ideas
  • Customs
  • Beliefs

Tourist Attractions

Here are some questions and answers that can help you expand your knowledge of this topic: 

  • What are the types of tourist attractions?
  • What are the top 10 tourist attractions in South Africa’s Western Cape Province?

What Are The Types Of Tourist Attractions?

There are 4 different types of attractions in the Travel and Tourism industry. They are the following:

  • Purpose-built attractions
  • Natural attractions
  • Events 
  • Heritage attractions

What Are The Top 10 Tourist Attractions In South Africa’s Western Cape Province?

Here are the top 10 Tourist attractions in the Western Cape Province:

  1. Cango Caves
  2. Cape Wine Tours
  3. City Sightseeing
  4. Kirstenbosch Botanical Gardens
  5. Robben Island
  6. Table Mountain National Park
  7. Two Oceans Aquarium
  8. Victoria and Alfred Waterfront
  9. Whale Watching at Hermanus
  10. White Shark Cage Diving

Map Work And Tour Planning

Here are some questions and answers that can help you expand your knowledge of this topic: 

  • What is the importance of a map?
  • What are the steps of planning a tour?

What Is The Importance Of A Map?

Maps represent the real world on a much smaller scale. Maps help us with the following:

  • Travel from one location to another
  • Organise information
  • Figure out where you are and how to get where you want to go

What Are The Steps Of Planning A Tour?

Here is how you can plan a tour in five (5) simple steps:

  1. Pick your destination
  2. Decide your length of stay 
  3. Book flights, train, or bus tickets, and accommodation
  4. Plan your activities
  5. Pack for your journey, keeping in mind the following:
    • Destination
    • Weather 
    • Social and economic factors

Foreign Exchange

Here are some questions and answers that can help you expand your knowledge of this topic: 

  • What is foreign exchange?
  • How do you change foreign currency in South Africa?

What Is Foreign Exchange?

Foreign exchange refers to exchanging the currency of one country for another at prevailing exchange rates. Different countries have different currencies. Foreign exchange converts the currency of one country into another.

How Do I Change Foreign Currency In South Africa?

Major banks will exchange your foreign currency if you have a checking or savings account with them. Some banks can also exchange your foreign currency if you have a credit card with them. You may be charged a fee for this service. Some banks will not charge you. 

How Do I Register For EasyPass?

Here are the steps that you can take to register for EasyPass:

  1. Go to this page to register
  2. Fill in the required information
    • Name 
    • Email 
    • Address 
    • Grade 
    • Choose subject/s
  3. Submit 
  4. Make the required payment
  5. Get access

NOTE:

Please keep in mind that the EasyPass resources were free in the past, but this has recently changed. Students will now pay a fee for these resources.

However, there are many other resources that are free.

Which Other Sites Offer Access To Matric Resources

As a Matric student, take advantage of the availability of learning resources on the internet. In addition, you can also get study tips from Matric College. The following are some of the sites that can help in your Matric studies for free:

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Author: Collin Wilbesi
Editor: Sive Ncanywa
Date: August 18 , 2022