Crèche Management Certificate Course

This is a second level of the Creche Management Courses offered by Matric College, in partnership with Skills Academy. If you are passionate about children and would love to work with them, this course is for you.

A male and female business partners in suits, carrying files and standing next to each other.



Proficiency Certificate Course in Crèche Management

Programme Type

Provider Programme

Award Type

Skills Academy Certificate in Crèche Management

Award Issued By

Skills Academy

Accredited By

Not Applicable

Course Duration

8 Months

Entrance Criteria

Anyone can study (must understand English)

1. Introduction to Business English

2. Face-to-Face Communication

3. The Field of Creche Management and Human Resources

4. Customer Satisfaction

5. First-Aid Concepts


1. Introduction to Business English

  • Introduction to communication
  • Non-verbal communication
  • Business writing
  • Speaking, listening and reading skills
  • Meetings
  • Presentations
  • Work readiness

2. Face-to-Face Communication

Face the Facts:

  • Advantages of face-to-face communication
  • Verbal and non-verbal communication
  • Conquer your fears
  • Factors in personality preferences

Practise Your Non-Verbals:

  • Be aware of your physical appearance
  • Be aware of your voice
  • More about body language
  • Time to watch the clock

Choose your Words Carefully:

  • Suggest options instead of giving orders

Listen Closely:

  • Improve your listening ability
  • Give non-verbal feedback
  • Delay your response
  • Paraphrase and clarify
  • Affirm the speaker’s feelings
  • Suggest options instead of giving orders

Communicate Across the Miles:

  • Communicate across the miles
  • Tips to follow from afar
  • Respect cross cultural preferences

3. The Field of Creche Management and Human Resources

  • Education management in early childhood development
  • Programmes and institutions for early childhood development
  • Crèche management and the law
  • Managing staff in the education of young children
  • Managing learners in early childhood development
  • Managing differences in early childhood development
  • Managing parent partnerships in early childhood development
  • Managing committees in early childhood development


4. Customer Satisfaction

Clearing the barriers:

  • Customer relationship skills can build success
  • Dealing with difficult people
  • Burn-out: A common threat to customer satisfaction
  • The secret to successful cooperation

Building the foundation:

  • Understanding your customers
  • The problem with customer service
  • The customer is not always right
  • Problem solving

Using the tools:

  • Cooperation techniques
  • Building motivation with customer feedback


5. First-Aid Concepts

  • The medical-legal implications and principles of First Aid
  • Elementary human anatomical structures
  • Appropriate First Aid procedures

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Last Updated: January 20, 2020