ICB Office Administration Courses

An Office Administration course will teach you skills and knowledge to work in an office environment. It prepares you to work in any office.

Our ICB Office Administration Courses

ICB Business Management

Office Administration – Business Management: ICB Higher Certificate

The Office Administration - Business Management: ICB Higher Certificate course gives students the opportunity to gain Business and Administration skills.
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ICB Office Administration National Diploma

Office Administration: ICB National Diploma

The ICB Office Administration National Diploma is the final qualification that you will receive from FASSET and a courses compilation courses from the ICB
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ICB Office Administration Higher Certificate

Office Administration: ICB Higher Certificate

Study the Office Administration ICB Higher Certificate and learn the skills and knowledge to set yourself up for a rewarding career and sector a better ...
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ICB Office Admin National certificate

Office Administration: ICB National Certificate

The ICB Office Administration National Certificate course gives you the foundation of how to work in an office environment.
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The Institute of Certified Bookkeepers (ICB) equips students with skills and knowledge of Office Administration. These are scarce skills courses. This means that if you have an Administration Qualification, you stand a high chance of being employed. With an Office Administration course, you are set for a rewarding career. Matric College has the following Administration courses:

What Are Office Administration Courses?

Office Administration courses are courses that teach students to work in any office. It equips students with the skills and knowledge in how to run an office smoothly. ICB Office Administration course students the basics of Finance and Bookkeeping.

ICB Office Administration Courses

Office Administration: ICB National Certificate

SAQA ID: 23618
Course Credits: 120
NQF Level: 5
Qualification Title: Office Administration: ICB National Certificate
Qualification Type: National Certificate
Course Duration: 18 – 24 months 

Entry Requirements 

Course Subjects 

  • Business and Office Administration
  • Bookkeeping to Trial Balance
  • Business Law and Administrative Practice
  • Business Literacy
  • Cost and Management Accounting
  • Marketing Management and Public Relations

What You Will Learn

Business and Office Administration

At the end of this course you should be able to:

  • Understanding the function of a Secretary 
  • How to use the telephone in business
  • Prepare correspondences
  • Understand the principles of reprography
  • Manage records 
  • Take minutes in meetings
Bookkeeping to Trial Balance

At the end of this course you should be able to:

  • Identify forms relevant to bookkeeping 
  • Apply accounting equations
  • Understand the basic account cycle
  • Use the double-entry system
  • Complete books of account
  • Handle reconciliations
Business Law and Administrative Practice

At the end of this course you should be able to:

  • Identify and explain the proceedings at a general meeting.
  • Demonstrate an understanding of administrative practices 
  • Draft minutes of meetings 
  • Draft reports
Business Literacy

At the end of this course you should be able to:

  • Apply concepts of communication theory
  • Writing of business correspondence
  • Demonstrate a knowledge of the formats for oral presentations 
  • Understand the elements of advertising
Cost and Management Accounting

At the end of this course you should be able to:

  • Understand the basic concepts of Cost and Management Accounting
  • Apply the principles of stock control.
  • Know the various methods of labour remuneration
  • Identify overheads, both fixed and variable
  • Determine, apply and analyse overhead allocation.
  • Distinguish between Process and Job Costing.
Marketing Management and Public Relations

At the end of this course you should be able to:

  • Define public relations
  • Explain what public relations is
  • Explain the reasons for practising public relations

Office Administration: ICB Higher Certificate

SAQA ID: 23619
Course Credits: 240
NQF Level: 5
Qualification Title: Office Administration: ICB Higher Certificate
Qualification Type: Higher Certificate
Course Duration: 9 – 18 months 

Entry Requirements 

Course Subjects 

  • Business and Office Administration (BOA2)
  • Human Resources Management and Labour Relations (HRLR)
  • Economics (ECON) 

What You Will Learn

Business and Office Administration (BOA2)

At the end of this course you should be able to:

  • Demonstrate efficient records management
  • Manage time effectively 
  • Understand the stock control system
  • Compile a business information manual
Human Resources Management and Labour Relations (HRLR)

At the end of this course you should be able to:

  • Describe various organisational structures 
  • Explain Human Resources planning 
  • Undertake job analysis and job design processes 
  • Demonstrate an understanding of the recruitment and selection process
Economics (ECON) 

At the end of this course you should be able to:

  • Understanding how economic problems come about
  • Understand the various economic systems
  • Differentiate between micro-and macro-economics

Office Administration: ICB National Diploma

SAQA ID: 35958
Course Credits: 360
NQF Level: 6
Qualification Title: Office Administration: ICB National Diploma
Qualification Type: National Diploma
Course Duration: 9 – 36 months 

Entry Requirements 

Course Subjects 

  • Business and Office Administration 3 (BOA3)
  • Financial Statements (FNST)
  • Management (MGMT)

What You Will Learn

Business and Office Administration 3 (BOA3)

At the end of this course you should be able to:

  • Understand management functions and organisational structures
  • Implement the best practices of supervision
  • Demonstrate an understanding of forms of ownership
  • Understand the principles of insurance
  • Be able to carry out  human resources functions
Financial Statements (FNST)

At the end of this course you should be able to:

  • ​​Understand the framework for the preparation and presentation of Financial Statements
  • Understand the double-entry system of Accounting
  • Account for cash
  • Understand the accrual basis of Accounting
  • Able to deal with the valuation of assets
Management (MGMT)

At the end of this course you should be able to:

  • Understand management theories 
  • Explain the process of management 
  • Demonstrate an understanding of the business environment
  • Explain the principles of planning

Office Administration - Business Management: ICB Higher Certificate

SAQA ID: 23619
Course Credits: 240
NQF Level: 5
Qualification Title: Office Administration – Business Management: ICB Higher Certificate
Qualification Type: Higher Certificate
Course Duration:  15 – 28 months

Entry Requirements 

Course Subjects 

  • Office and Legal practice
  • Business Management 1 (BMT2)
  • Marketing Management and Public Relations (MMPR)
  • Financial Statements
  • Human Resources Management and Labour Relations

What Will I Learn

Office and Legal Practice (OLPR)

At the end of this course you should be able to:

  • Understand the law of contract
  • Understand the law of purchase and sale
  • Understand the law governing credit agreements
  • Understand the law of lease
  • Understand labour law 
Business Management 1 (BMT2)

At the end of this course you should be able to:

  • Understand management theories 
  • Explain the process of management 
  • Demonstrate an understanding of the business environment
  • Explain the principles of planning
Marketing Management and Public Relations (MMPR)

At the end of this course you should be able to:

Financial Statements

At the end of this course you should be able to:

  • ​​Understand the framework for the preparation and presentation of Financial Statements
  • Understand the double-entry system of Accounting
  • Account for cash
  • Understand the accrual basis of Accounting
  • Able to deal with the valuation of assets
Human Resources Management and Labour Relations (HRLR)

At the end of this course you should be able to:

  • Describe various organisational structures 
  • Explain Human Resources planning 
  • Undertake job analysis and job design processes 
  • Demonstrate an understanding of the recruitment and selection process

The best course for Office Administration is the ICB Office Administration Programme. This programme takes you through comprehensive courses on Office Administration. You will learn the best practices in Office Administration. Here are the courses that are best for Office Administration:

To study ICB Office Administration, you must have completed Matric at any Matric Pass Level. You can also apply for this programme by completing a Matric Equivalent course. Here are the Matric Matric Equivalent Courses that are acceptable:

  1. Bookkeeping: ICB Further Education and Training National Certificate 
  2. Small Business and Financial Management: ICB National Certificate

ICB Office Administration is a study programme that is part of the three study programmes that are designed by the ICB, that is, Office Administration, Financial Accounting and Business Management. The Office Administration Programme teaches students how to implement efficient office systems. The ICB offers the following Office Administration courses that build on each other:

With an ICB Office Administration course, you become a master of implementing efficient office systems. In addition, you will become familiar with all office procedures. Here are other reasons why you should study ICB Office Administration:  

  • Scarce skill
  • Not confined to a single industry
  • Work anywhere
  • Gain soft skills

Scarce Skill

Remember that all ICB courses are scarce skills courses. With an Office Administration qualification, you have earned a scarce skill. With a scarce skill, you will secure employment in no time after you have completed your course.

Not Confined To A Single Industry

The beauty of an Office Administration course is that you are not confined to a single industry. With an Office Administration qualification, you can work in any industry be it, commerce, Public Service, and Not-for-Profit organisations. This also means that the demand for your skills is everywhere.   

Work Anywhere

With an Office Administration qualification, you are also not confined to any geographical region. You can work anywhere in South Africa and the world. Also bear in mind that ICB qualifications are internationally recognised. This means that your ICB Office Administration qualification is recognised everywhere.

Gain Soft Skills

As you study through your ICB Programme you will gain a number of soft skills that will make you an efficient Office Administrator. You will gain soft skills that you can use in any profession or in social situations. This will also lead to your own personal growth.

Office Administrators need certain skills that can make them effective in their positions. Remember that an Office Administrator’s role is to make the office run as smoothly as it can be. Here are some of the skills that are required by an Office Administrator:    

  • Computer
  • Organisation
  • Strategic planning
  • Communication
  • Time-management
  • Critical thinking

Computer

It is important that as an Administrator you are conversant with computer systems and packages. As an Office Administrator, you should keep abreast of the ever-changing office technology. You should also be familiar with administration software that is specific to your industry. You should also be able to find your way around the internet. 

Organisation

An Office Administrator must be organised for him/her to be effective. The workflow also needs to be organised in such a way that tasks are completed in time and at minimum cost. For example, office documents need to be accessed easily when required. This means that the office filing system must be well organised.  

Strategic planning

Strategic planning is also key to the duties of an Office Administrator. For example, route planning for customer visits should not be done in a haphazard manner. A logical route should be planned in a way that minimises costs. 

Communication

As an Office Administrator, the way you communicate is of importance. In day to day duties, you will communicate with both internal and external people. Always make it a point to use business language whether it is in writing or verbal. 

Time-management

At times you will be assigned tasks that were not planned. This is where your time-management skills could be tested. You may have to re-prioritise your tasks for the day in such a way that you will manage to complete the tasks within the expected timelines. 

Critical thinking

An Office Administrator needs to act fast in times of a crisis. As an Office Administrator, you are a problem solver. You will need to do what needs to be done, at times, in a very short space of time.

The duties of an  Office Administrator are mainly administrative. Here are some of the duties of an Office Administrator: 

  • Trains office staff
  • Design and implement office policies and procedures
  • Accounts for office petty cash
  • Assigns duties to office staff
  • Coordinating office activities
  • Supervising office staff
  • Managing travel arrangements
  • Managing correspondences
  •  Writing Reports

The highest position in an office is generally the Office Manager. Here is the hierarchy of office positions with the highest on top: 

  1. Office Manager
  2. Office Administrator
  3. Data Entry Clerk
  4. Receptionist 
  5. Office Assistant
  6. Administrative Assistant
  7. Entry-level Positions

The Office Administration Programme has 12 subjects in the following three courses:

Office Administration: ICB National Certificate

  1. Business and Office Administration
  2. Bookkeeping to Trial Balance
  3. Business Law and Administrative Practice
  4. Business Literacy
  5. Cost and Management Accounting
  6. Marketing Management and Public Relations

Office Administration: Higher Certificate

  1. Business and Office Administration (BOA2)
  2. Human Resources Management and Labour Relations (HRLR)
  3. Economics (ECON) 

Office Administration: National Diploma 

  1. Business and Office Administration 3 (BOA3)
  2. Financial Statements (FNST)
  3. Management (MGMT)

The recommended duration for the ICB Office Administration Programme is 36 months. Bear in mind that the duration depends on how fast or slow you study.  Here is the breakdown of the ICB Office Administration course duration:

The Office Administration Programme offer the following Certificate courses: 

Here is what you can do with this Certificate:

Here is what you can do when you complete your Certificate: 

ICB Office Administration does not have a Board Exam. ICB exams are set by the ICB. Remember, ICB is an independent external examinations body.ICB will administer and mark your exam. 

Your exam results are audited by FASSET. FASSET is the quality assurance body for the Accounting Education Sector under which  ICB courses fall. Your Certificate will be issued by FASSET and the ICB will issue you with a Course Completion Certificate.

Yes. there is Maths in Office Administration. Admission requirements for the Office Administration Programme do not require Maths. However, you will need to have numeracy skills because of the following subjects that you will study:  

  • Bookkeeping to Trial Balance
  • Cost and Management Accounting
  • Economics (ECON) 
  • Financial Statements (FNST)

No, Administration and HR are not the same. HR stands for Human Resources. Human Resources is the practice of sourcing, screening, recruiting and training job applicants. HR is also in charge of administering employee benefits. Office Administration is the practice of executing daily activities within the office environment. 

However, you can have an Administrator within the Human Resources department.

No, an Office Administrator is not higher than the Office Manager. An Office Administrator can report to an Office Manager. An Officer Manager can be the highest position in an Office. This means that in an office environment the Office Administrator can be the second in charge.

Why Choose To Study Office Administration via Distance Learning

There are many benefits of studying an Office Administration course at Matric College:

To study for the ICB Office Administration programme you must be able to study by distance learning. Distance learning is a form of online learning. Here are the advantages of studying by distance learning:

  • Flexibility
  • Cut transport costs
  • Study anywhere
  • COVID-19 safe
  • Earn and learn at the same time

Flexibility

There is flexibility in studying by distance learning. You plan your own study timetable. By studying through distance learning, you will never miss a class. You can study at your own pace in your own time. 

Cut Transport Costs

With distance learning, there is no need to travel to classes. This way, you get to cut on travel costs. In addition to cutting costs, you also save on time since there will be no need to travel. The time that you would have spent travelling can be used for studying. 

Study Anywhere

Distance learning allows you to study anywhere you want as you do not have to attend classes. You will, however, need internet access to be online. Remember, you also have your Matric College-issued study notes and textbooks that you can work from. 

Covid-19 Safe

By studying through distance learning, you reduce the risk of contracting COVID-19 as you will be studying at home. If you have a smartphone, there will be no need to leave your home to visit an internet cafe. You can access relevant study material through your phone.

Earn And Learn At The Same Time

With distance learning, you can earn and learn at the same time. You can work full or part-time while studying. It will be to your advantage if you work in a Marketing department as you may as well fulfil the practical component of the Marketing Management Programme at the same time. The added benefit of this option is that you can pay for your studies this way.

An ICB course is a course that you study under the institute of Certified Bookkeepers. Matric College offers 10 ICB courses under the following programmes:

An ICB Certificate is a Certificate that you are awarded by the Institute of Certified Bookkeepers. Matric College offers 6 ICB Certificate courses. Remember that ICB courses build on each other: Here are the Certificate courses:

FASSET is the Finance and Accounting Services Sector Education and Training Authority. FASSET accredited providers, assessors and moderators of education and training in this sector. The body monitors and audits achievements in terms of standards and qualifications in the sector. ICB courses fall under FASSET. ICB courses are certified by FASSET. This means that a FASSET Certificate is a Certificate issued by FASSET.

Yes, ICB courses are recognised both locally and internationally. 

International Recognition

ICB Qualifications are recognised by international professional bodies for either membership and/or further studies. Here are the international bodies that recognise ICB qualifications:

  • ACCA – Association of Chartered Certified Accountants – UK
  • CIMA – Chartered Institute of Management Accountants – UK
  • IAB – International Association of Bookkeepers – UK
  • IAAP – International Association of Accounting Professionals – UK

ICB courses are also recognised by professional bodies locally as their qualifications meet the requirements for their membership. Here are professional bodies that recognise ICB qualifications in South Africa:

  • SAIT – South African Institute of Tax Practitioners
  • SAIBA – South African Institute Of Business Accountants

You register for the ICB through the ICB Student Portal. Remember you must register at Matric College first before you register with the ICB. Here are the steps that you need to take to register as an ICB Student after successful registration with Matric College: 

  • Click here to register directly with ICB
  • Fill in all the relevant details
  • Click register
  • You will be redirected to another page where you must fill in all the required information
  • You will then be able to log in with your new credentials

When you register as an ICB student, you will be given access to the ICB Digital Portfolio using the MACCI portal. Your registered courses will only reflect on your digital portfolio once your payment has been processed. Here is what you can do with the MACCI portal:

  • Keep up to date with your course progress 
  • Complete and submit assignments
  • Write Online Tests and Exams 
  • Complete your Digital Portfolio of Evidence

A Digital Portfolio of Evidence is the collection of assignments and online tests that you complete during your study of an ICB subject. Your final exam also forms part of your Portfolio of Evidence. It is proof that you did the work (assignment and tests) that you were supposed to do and you understand it.

A Digital Portfolio of Evidence is the collection of assignments and online tests that you complete during your study of an ICB subject. Your final exam also forms part of your Portfolio of Evidence. It is proof that you did the work (assignment and tests) that you were supposed to do and you understand it. 

How Do ICB Exams Work?

The ICB Course assessments consist of 3 assignments and 2 tests. These are included in a Portfolio of Evidence (PoE) that students access on the ICB MACCI portal. There is a PoE for every subject. Students must complete their tests and assignments before the examinations start. Here is a list of the ICB Course assessments: 

  • Assignments 
  • Online Tests 
  • Exams 

Assignments 

There are 3 assignments for each subject that you must complete no longer than a week before the final exam starts. It is important to complete and submit this in time as the marks will be combined with your test and exam to determine your final mark allocation. 

Online Tests 

There are 2 tests for each subject that you must write. The ICB MACCI will mark your test and give you immediate results. With these results, you will know what to expect on your next assessment and improve. 

Exams 

ICB offers exams in two ways. These are: 

  • Online 
  • Paper-Based

The two exams are similar, the differences are simply that one is written online and the other is written at a physical location. 

The Online exams are set for 01:00 pm to 04:30 pm and Paper-based exams are set for 09:00 am to 12:30 pm.

Recognition of Prior Learning (RPL) is when ICB recognises your qualifications or part of your qualifications that may include subjects that are similar to those of the ICB. You may be exempted from studying these subjects. ICB also recognises relevant work experience.

If you have studied courses that are similar to ICB’s, previously, you can apply for an exemption to study that course. Only applications with courses registered on the National Qualifications Framework (NQF) are considered. Here is what you need to submit with your application:

  • Proof of provider accreditation
  • NQF level 
  • SAQA qualification registration number
  • Proof of Payment – R490.00 (The fees are subject to change)
  • Copies of your previous results (non-South Africans must include a South African Qualifications Association (SAQA ‘Certification of Evaluation’)
  • ICB student number (you must be a registered student to apply for an exemption)
  • Copy of ID or passport

If you are applying for an exemption due to relevant work experience, here is what you will need to submit:

  • Application letter
  • Detailed CV explaining your work experience and references from relevant jobs
  • A letter from your Manager confirming your work experience
  • Copy of ID or passport.
  • Proof of payment – R490.00 (The fees are subject to change)

Types Of Exemptions

Here are the responses that you should expect when you apply for an exemption:

  • Full Exemption
  • Exemption not granted
  • Conditional exemption granted
Full Exemption

If ICB recognises your previous studies and grants you credit for equivalent studies you will need to pay an exemption fee per subject granted.

Exemption Not Granted

The exemption is not granted ifICB feels that your previous qualifications and your work experience do not match part or all the outcomes of the subject(s) you are applying for.

Conditional Exemption Granted

A conditional exemption is granted if you do not qualify for a full exemption but can submit more evidence without having to write an exam. You will be required to complete a Portfolio of Evidence.

An open book examination is an assessment method designed in a way that allows students to refer to class notes, textbooks, or other approved material while answering questions. An open book exam can also mean that students are provided with the exam questions prior to writing the exam.

You can postpone an ICB exam if you missed your exam due to circumstances beyond your control, for example, death in the family or your sickness. You will have to send supporting documents to ICB as proof of your circumstances. Otherwise, this charge-free concession will not be granted to you. Here are the steps that you will need to take:

  1. Complete the exam postponement application form
  2. Attach supporting documents
  3. You will receive a confirmation via email
  4. Allow 2 business days for the application to be processed
  5. Be advised of the results of your application

SAIBA is the South African Institute of Business Accountants. SAIBA is a professional body and they recognise all ICB qualifications. Membership of a professional body boosts your CV.  You can be a member of SAIBA as a student or once you complete your studies 

  • Go to the SAIBA website
  • Go to Join/Membership
  •  Complete the application form 
  •  Submit certified copies of your CV and ID
  • You will be redirected to a secure online payment portal to pay your SAIBA Member fee
  • Once your application is approved, you will receive an email confirming your registration
  •  Once you are a member you need to earn your designation

You can study further with other institutions of higher learning after completing your ICB Office Administration Programme. ICB courses are recognised by other professional bodies. This means that you can get exemptions from other professional bodies with your ICB Office Administration qualifications.

For example here are the exemptions that you will be granted by CIMA (Chartered Institute of Management Accountants) if you are a holder of ICB Office Administration qualifications:

ICB OFFICE ADMINISTRATION COURSECIMA SUBJECTS EXEMPTIONS
Office Administration: ICB National Certificate

BA2 Fundamentals of Management

BA4 Fundamentals of Ethics, Corporate Governance and Business Law

Office Administration: ICB Higher Certificate

BA2 Fundamentals of Management Accounting

BA4 Fundamentals of Ethics, Corporate Governance and Business Law

Office Administration: ICB National Diploma

BA1 Fundamentals of Business Economics

BA2 Fundamentals of Management Accounting

BA3 Fundamentals of Financial Accounting

BA4 Fundamentals of Ethics, Corporate Governance and Business Law

Here is the difference between ICB and CIMA:

ICBCIMA
Is an Examiner only and does not offer tuitionIs both an examiner and also offers tuition
Offers examinations in Business, Bookkeeping, Financial Management, and Financial Accounting coursesOffers examinations in Management Accounting only
ICB students can continue their studies at CIMACIMA offers courses that are higher than those offered by the ICB
The ICB is based in South AfricaCIMA is based in the United Kingdom

No, ICB is not a Degree. ICB stands for Institute of Certified Bookkeepers. It is an independent external examination body. The ICB has been in existence since 1931. They offer courses in the following programmes:

Our Accreditation

SAQA

SAQA stands for South African Qualifications Association. It is the body that administers the National Qualifications Framework (NQF). The body also coordinates with Quality Councils and registers qualifications on the NQF.

DHET

The Department of Higher Education and Training is one of the two Government departments that oversee education and training in the country. Higher education and training falls under the DHET. ICB courses are higher education training.

ICB

The Institute of Certified Bookkeepers is the body that sets the ICB exams. When you pass your exam, the ICB instructs FASSET to issue you a Certificate while the ICB issues you with a Certificate of Completion.

QCTO

QCTO stands for Quality Council for Trades and Occupations. Occupational and trade qualifications are accredited by the QCTO. SETA (Sector Education and Training Authority) also falls under the QCTO. This means that FASSET (the Finance and Accounting Education Sector) falls under the QCTO.

Career Opportunities With An Office Management Qualification

Here are some of your career opportunities with an Office Management Qualification:

  • Office Administrator – R9 741.00  per month
  • Office Assistant – R5 740.00 per month
  • Office Manager – R16 858.00 per month

Here are some of the duties of an Office Administrator:

  • Coordinating office activities
  • Supervising office staff
  • Managing travel arrangements
  • Managing correspondences
  •  Writing Reports
  • Trains office staff
  • Design and implement office policies and procedures
  • Accounts for office petty cash
  • Assigns duties to office staff

Here are some of the duties of an Office Assistant:

  • Sort and distribute incoming and outgoing mail
  • Create and update records ensuring accuracy 
  • Schedule and plan meetings and appointments
  • Monitor level of office supplies and handle shortages
  • Resolve office-related malfunctions 
  • Coordinate with other departments to ensure compliance

Here are some of the duties of an Office Manager:

  • Organise office operations and procedures
  • Coordinate with IT department on all office equipment
  • Ensure that all items are invoiced and paid on time
  • Manage contract and price negotiations with office equipment vendors
  • Manage office budget
  • Provide general support to visitors
  • Assist in the onboarding process for new hires
  • Address employees’ queries regarding office management issues
  • Office Clerk – R6 591.00 per month
  • Front-Desk Assistant – R6 380.00 per month
  • Administrative Assistant – R8 833.00 per month

Here are some of the duties of an Office Clerk:

  • Maintaining files and records 
  • Sorting and distributing incoming and outgoing mail 
  • Answering the phone to take messages or redirect calls to appropriate colleagues

Here are some of the duties of a Front Desk Assistant:

  • Greet and welcome guests 
  • Direct visitors to the right office
  • Answer incoming phone calls
  • Ensure reception area is presentable, with all necessary stationery and material, for example, sanitiser  
  • Provide basic and accurate information to visitors and callers
  • Receive, sort and distribute daily

Here are some of the duties of an Administrative Assistant:

  • Answer and direct phone calls
  • Organise and schedule meetings
  • Take detailed minutes of meetings
  • Assist in the preparation of regularly scheduled reports
  • Develop and maintain a filing system
  • Update and maintain office policies and procedures
  • Order office supplies 
  • Maintain contact lists

Benefits Of Studying At Matric College

To ensure that you succeed in earning your ICB Office Administration Qualifications, here is how you can benefit at Matric College:

  • We provide you with textbooks
  • We provide you with expertly written study notes
  • Access to your tutors
  • Access to student support services from 08:00 am to 05:00 pm Monday to Friday
  • Assist with exam preparations

Here are other titles that Office Administrators can be known as depending on the organisation:

  • Office Manager
  • Administrator
  • Administration  Manager
  • Administration Services Officer
  • Administration Support Supervisor
  • Administration Specialist
  • Administration Coordinator
  • Executive Services Administrator

The following are the highest paying Administrative jobs:

  • Real Estate Administrator
  • Legal Administrative Assistant
  • Business Administrator
  • Academic Administrator
  • Database Administrator
  • Financial Administrator

Here are tips for preparing for your Office Administration interview:

  • Examine the job description
  • Consider why you want the job  
  • Consider your skills and qualifications
  • Research on the company and your role
  • Practice your voice and body language
  • Prepare questions for the interviewer
  • Conduct mock interviews
  • Print hard copies of your CV
  • Prepare how you get to the interview
  • Sell yourself at the interview
  • Get ready for follow up interview

A Higher Certificate in Office Administration is the intermediate course in the Office Administration Programme. It is a course that follows the Office Administration: National Certificate. It prepares you for the  Office Administration: ICB National Diploma. Remember, ICB courses build on each other.

Yes, you can study Office Administration without Matric at Matric College. But first, you need to complete a Matric Equivalent course. Here are the Matric Matric Equivalent Courses that are acceptable:

Yes, Office Administrators are in demand. They are in demand because their skills are scarce. No organisation can function properly without an Office Administrator. They ensure that the office runs smoothly.

Here are the are 3 main types of Administrators:

  • Authoritative Administrator
  • Democratic Administrator
  • Laissez-Faire Administrator

Authoritative Administrator

Here are the characteristics of an Authoritative Administrator:

  • Style resembles dictatorship
  • The Administrator imposes his opinion 
  • Subordinates are suppressed and frightened
  • The focus is on control and discipline

Democratic Administrator

Here are the characteristics of a Democratic Administrator:

  • There is sharing and cooperation
  • Adminstratorator is sympathetic and shows flexibility
  • Respect is given to subordinates
  • There is freedom of expression and thought

Laissez-Faire Administration

Laissez-Faire is a French word that means – let people do what they wish. Here are the characteristics of a Laissez-Faire Administrator:

  • The Administrator shows a lack of interest 
  • The Administrator does not show a sense of responsibility
  • Subordinates enjoy limitless freedom
  • Subordinates do not follow the rules 
  • Decisions are made without involving leadership
  • Staff members work according to their will

Former American President Woodrow Wilson is known as the Father of Administration. This was after Wilson had written an article on – The Study of Administration –  which was published in an American Political Science Quarterly publication in 1887.  This article aroused interest on a global scale for the study of Public Administration.

Author: Collin Wilbesi

Editor: Amy Venter
Date Published: March 16, 2022

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