Child Day Care Comprehensive Course

This is the final level in Child Day Care at Matric College. This Child Day Care: Comprehensive Certificate Course is offered in partnership with Skills Academy. Complete your study journey by signing up for this 12 month course. 

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Comprehensive Certificate In Child Day Care

Programme Type

Provider Programme

Award Type

Skills Academy Comprehensive Certificate In Child Day Care

Award Issued By

Skills Academy

Accredited By

Not Applicable

Course Duration

12 Months

Entrance Criteria

Anyone can study (must understand English)

This course has the following subjects: 

1. Introduction to Business English

2. Child Day Care DCD-101

3. First-Aid Concepts

4. Customer Satisfaction

5. Child Day Care CDC-102

6. Office Management


1. Introduction to Business English

  • Introduction to communication
  • Non-verbal communication
  • Business writing
  • Speaking, listening and reading skills
  • Meetings
  • Presentations
  • Work readiness

2. Child Day Care CDC-101

Growth and Development:

  • Identify and explain growth and development
  • Identify and explain the factors affecting growth and development
  • The domains of development in the context of the whole child

Learning in the Early Years:

  • How children develop learning in the early years
  • How play stimulates early learning
  • How technology stimulates early learning
  • How perceptual abilities influenced early learning
  • How learning styles stimulate early learning

Inclusion and Special Needs:

  • Inclusion and special needs as an aspect of inclusion
  • Definition of inclusion
  • Barriers to inclusion
  • Special Needs within the context of inclusive practice
  • Common problems found in early childhood development
  • The importance of early identification
  • The importance of identifying children who are gifted
  • Organisations that can assist parents and caregivers and provide advice

Diversity in Early Childhood:

  • The meaning of diversity in the context of inclusive practice
  • Reflect on and share personal feelings about living in a diverse society
  • Plan, draft and administer a questionnaire to share ideas on how people feel about living in a diverse society
  • How culture, socio-economic conditions, HIV/AIDS and gender effects early childhood development and early learning
  • The importance of an anti-bias approach in early childhood.

3. First Aid Concepts

  • The medical-legal implications and principles of First Aid
  • Elementary human anatomical structures
  • Appropriate First Aid procedures

4. Customer Satisfaction


Clearing the barriers:

  • Customer relationship skills can build success
  • Dealing with difficult people
  • Burn-out: A common threat to customer satisfaction
  • The secret to successful cooperation

Building the foundation:

  • Understanding your customers
  • The problem with customer service
  • The customer is not always right
  • Problem solving

Using the tools:

  • Cooperation techniques
  • Building motivation with customer feedback

5. Child Day Care CDC-102

Child Day Care Level 3:

  • Care and well being of children
  • Families, Care Givers, the Community and Child Care Provisioning
  • Issues of Health and Hygiene
  • Food Groups, Nutrients and Nutrition Practices
  • Safety Issues in Relation to Accidents, Indoor and Outdoor Safety
  • The Diversity of Care and Well Being

6. Office Management

Roles and Responsibilities:

  • What are your responsibilities?
  • What is your work vision?
  • How to become an effective planner
  • Systems to use for plans
  • Goal setting
  • Effective time management
  • Beware of time crime

Setting office guidelines and procedures:

  • Guidelines for guidelines
  • Office expense accounts
  • Preventing sexual harassment

Staffing the office:

  • Key responsibilities for staffing
  • Promoting diversity
  • Writing job descriptions
  • Interviewing potential candidates
  • Effective employee orientation
  • Coaching and counselling
  • Evaluating employee performance

Your leadership effectiveness:

  • Communicating for results
  • Listening actively
  • Creating successful teams
  • Conducting effective meetings
  • Decision making and leadership

The importance of good customer relations:

  • Understanding the customer’s needs

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Last Updated: January 20, 2020